Over the past few years, technological advancements and better integrations have transformed customer service. While traditional forms of customer service still exist today, they are rapidly being replaced by professional service providers. Call answering is one such service that has grown in popularity.
Making use of a call answering service can offer several benefits to small-to-medium-sized businesses. Let’s take a look at some of them.
1. Cost savings
The biggest and most obvious benefit that call answering services provide to a startup is cost savings. The costs associated with seeking, hiring and training a member of staff to become your receptionist is an expense that is hard to justify. Adding to this, getting a receptionist that has the professionalism and experience needed to appropriately represent your company will command a greater salary than what you may be willing to offer. Call answering services offer you the support of a professional receptionist that has teh experience to represent your company and qualify calls the way you want at a very low price.
2. Never miss calls
One of the biggest advantages of using call answering services is that you’ll never miss calls. Buyers can easily purchase products and services anywhere at any time. This makes it essential that you answer and respond to enquiries as soon as they make contact. Missing a call may result with this lead taking their business elsewhere. Employing a call answering service ensures you never miss a call.
3. 24/7 call handling service
A call answering service allows you to offer 24/7 support to your customers. While this allows you to offer outstanding customer service, it also means that you can tend to your customers as promptly as possible.
4. Lead collection
For startups and growing businesses, lead collection is extremely important. It is estimated that over 85% of potential customer won’t call back if you fail to answer their call the first time. Using a call answering service allows you to secure as many leads as your marketing activities produce.
5. Focus on your business
By putting in place a call answering service, you can focus on growing your business and what your best at. These services allow you to allocate your resources optimally and allow your employees to focus on their core competencies.
With so many benefits on offer, startups and growing businesses must take advantage of call answering services. If you’re looking for an inbound call service or a call answering service anywhere in the UK, visit our call answering page.