Call Answering Services
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Our UK-based call handlers professionally answer every call you receive, making sure you ace that first impression.
You’ll get your own business line and an experienced team of Virtual Receptionists ready to take your calls 24/7. Best of all, you’ll never miss another lead or business call again.
WHAT OPTIONS ARE THERE?
Your callers will speak to a professional receptionist who’ll follow a simple script and share the caller’s name, contact details, and message with you immediately after the call is finished.
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Let us act as your business’s Virtual Switchboard so that your callers get connected to the right staff member and your team can focus on what they do best.
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Our Virtual Personal Assistants do everything our Virtual Receptionists do, plus they follow your detailed scripts, collect more caller information, transfer calls to your team, manage your calendar, book appointments, and more.
More about Virtual PA
When someone calls your company’s number, your business profile, script, and instructions arrive on your receptionist’s screen instantly. And if your Virtual Receptionist is already on a call, our tech will automatically divert the call to an available receptionist.
The software can even identify repeat callers, their call history and any info we’ve previously collected. This allows our team to add a personal touch when answering your calls that your customers will love.
Since we moved, we've saved close to £1000 a month. Matt and his team are great and so helpful. If you're thinking of taking the plunge we'll happily speak and tell you first-hand how good they are.★★★★★Darren Scott - Logic4training
We are really happy to be working with Virtually there and would recommend their services to anyone looking to make the move.★★★★★Abbie Powell - Hunters Stoke Newington Estate Agents
We’ve worked with Virtually There for years. They’re always very prompt and detailed with their messages.★★★★★Nick Stopard - Boardwalk Property Co.
“Affordable and professional call answering & virtual office services.★★★★★Samantha Urch - The Letting Game
Our UK-based team are polite, professional and prompt – ensuring you never miss a call. But don’t just take our word for it, meet our remarkable virtual team.
No matter the size of your business, where you’re based or what you do, our Virtual Receptionists and Virtual Personal Assistants can keep you in touch with your customers and in control of your company.
Here are nine reasons to choose our Call Answering Services.
Wherever you are and whatever you’re doing, our call answering services make sure you never miss a call again.
Our experienced and professional receptionists will answer calls, collect leads and deal with customer queries on your behalf.
You write their script, and they collect and share the caller details you need.
By letting us take care of your calls, you and your staff can focus on what they do best, safe in the knowledge that we’ve got your back.
And if there’s an important call, we’ll transfer it in real-time to your most appropriate member of staff.
You don’t want to waste your time and money on a service that’s not right, which is why we offer every customer a no strings attached 14-day free trial.
You’ll get all the benefits of our Virtual Reception service to experience our phone answering services for yourself.
We’re sure you’ll be impressed with our receptionists and enjoy the extra time you’ve clawed back.
It’s easy to see why businesses of all sizes use our call-answering services.
You receive dedicated support from trained and trusted UK-based receptionists.
When you compare this to the costs of hiring a receptionist or relying on another member of staff, you’ll realise why we’re so valued by our clients.
Does your business need a local telephone number? No problem. You can choose a local number that suits your business.
We can also help you divert your existing number to your new line or port your phone number to us to save even more on each call.
Our call-handling packages are simple and straightforward. And with our monthly plans, you can cancel at any time.
This gives you the freedom and flexibility to select the right level of support for your business.
There’s no small print and no set-up fees.
Unlike other phone answering providers, we cover all set-up costs, so 100% of your money goes towards answering your business calls.
Our customers love the fact that we only use UK-based receptionists.
They communicate clearly and effectively when talking to customers, and use their knowledge and experience of UK markets and industries to represent your business in the best possible way.
Our Virtual Receptionist plan works as a pay-as-you-go service.
Our clients with larger call volumes take advantage of our bespoke plans, which come with inclusive minutes designed to keep costs low.
Every one of our Virtual Receptionists and Virtual Personal Assistants is UK-based, experienced and extensively trained. We invest in our staff, so they can help grow your brand and reputation with your customers.
Before working with clients, our call handlers go through a four-week training programme. But their training and development doesn’t stop there. We monitor each individual’s performance regularly and conduct weekly reviews to ensure the highest quality service.
We work hard to pair each client with the receptionists best suited to their business, industry and market. This ensures that when your customers call, they speak to someone helpful, confident and knowledgeable.
Julia Eden - Squaregrowth“Great communication, excellent service. Would highly recommend.”★★★★★
Nick Stopard - Boardwalk Property Co.We’ve worked with Virtually There for years. They’re always very prompt and detailed with their messages.★★★★★
Samantha Urch - The Letting Game“Affordable and professional call answering & virtual office services.”★★★★★
We can provide you with a brand new number for your business or help you divert your existing number to the new line we give you. Alternatively, we can help you port your phone number to us so we can answer it for you.
A Virtual Personal Assistant supports your business by answering your calls, following your script, transferring live calls to your staff, taking orders, managing your calendar, and more.
A Virtual Receptionist supports your business by answering your calls, taking the caller’s contact details and messages, and sharing all the information with you via email. Get a quote and start your free 14-day trial today.
A Virtual Receptionist will answer your calls, collect the caller’s name, contact details and reasons for calling, and share the details with you straight away.
With a Virtual Switchboard, your receptionist will answer your business calls and qualify the caller before transferring them to your most appropriate team member. If they are unable to take the call, then your receptionist will take a message and send you the details.
With a Virtual Personal Assistant, you get all of the above, plus live call forwarding to your staff, appointment booking, calendar management, and more.
Yes, all of our Virtual Receptionists and Virtual Personal Assistants are based in the UK.
You choose what information we collect from the caller and we will message you the details via email or SMS.
No, we don’t charge set-up fees for any of our services.
Yes. We believe in short, flexible contracts. When you subscribe to any of our monthly plans, simply cancel your subscription from your Virtually There Portal, and we’ll terminate your subscription at the end of your current monthly service period.
Yes. You can choose a local phone number from across the UK.
Yes. With a Virtual Personal Assistant, all calls you receive can be transferred to the appropriate staff member as per your instructions. Any calls you don’t want to take right away will be handled by our receptionists. They will collect the caller’s contact info and message, and share the details with you.
Yes. You can schedule when to divert your calls through to us, so we handle your calls instead. Follow our call divert guide to find out how.
A Virtual Office is a trading address for you to use on your business website, marketing materials, invoices, business cards, directories and more. A Registered Company Address is your company’s official address given when registering your company with Companies House. You can use our business addresses for both purposes by selecting the Registered Company Address addon when subscribing to a Virtual Office.
For more reasons why over 8,000 UK businesses prefer our services, visit our Virtual Receptionist page.
