Call Centre Team Leader

Job description

Virtually There is an entrepreneurial Bristol brand helping 1000’s of small businesses to grow & flourish. We provide a range of virtual office & reception services that free up time for small business owners, allowing them to focus on what they do best.

As a dynamic and rapidly growing call centre in Bristol we are looking for our first team leader position. This is a very exciting and key appointment for us.

The right person will be keen to get stuck into life in a growing business and to bring their wealth of experience to our fun & friendly team.

Key responsibilities:

• Leading & motivating a team of 10-15 call agents
• Managing and driving individual and team performance
• Training new team members and providing ongoing coaching and development
• Managing call queues in real-time and taking call escalations
• Building and maintaining quality processes and making them campaign-specific where necessary
• Resource planning and recruitment of new call agents
• Working closely with our Customer Experience Manager with onboarding of new customers

To be successful in this role you will be a confident and experienced people manager. You will be an excellent communicator and relationship manager. You will have extensive call centre experience and a minimum of 1 years experience in a team leader role.

We are based in Henleaze in Bristol and you will need to be available to work in the office.

Job Types: Full-time, Permanent

Salary: £27,000.00-£30,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Bristol, BS9 4PN: reliably commute or plan to relocate before starting work (required)

email team@virtually-there.net to apply