Onboarding
By law, we need to complete some due diligence on your business and the key people involved before activating your account. This page explains the why, what and how of the process, so you know exactly what to expect.
We’ve kept everything simple, transparent, and quick to complete.
We work with all business types, including:
We’ll ask for:
Our system connects directly to Companies House, so most details fill in automatically.
We’ll then need documents for the relevant people:
To verify your identity, we need two simple documents:
One form of valid Photo ID (must be in date)
Accepted ID includes:
One form of Proof of Address (dated within the last 3 months)
Accepted proof includes:
We may occasionally ask for additional supporting documents, but we keep things quick and straightforward wherever possible.
All clients get access to our secure onboarding portal at the start of their journey. From there, everything is managed in one place, including your verification documents and copies of your post.
The process is simple, secure, and usually takes just a few minutes to complete. Most verifications are approved the same day.
Once everything’s checked, you’ll receive:
If we need anything extra, we’ll email you right away.
If your business or owners are based overseas, no problem.
We just need a few additional details:
Please note: we cannot accept orders from businesses or individuals based in FATF-listed countries. You can check the current black and grey lists here.
We aim to make the process as fast and painless as possible, and we’re always happy to help if you need support.
Yes. We’re legally obliged to collect copies of one photo ID and proof of your home address from a utility bill for AML (Anti-Money Laundering) checks.
You will be asked to take a selfie with your ID (your face must be clearly visible). You can use a driving licence, passport, or other Government-issued photo ID as proof of identification.
You can sign up for a virtual office or registered office address in just two minutes. Set-up is completed once our mandatory AML checks are completed.
You will need to provide copies of one photo ID and proof of your home address from a utility bill. You will be asked to take a selfie with your ID (your face must be clearly visible). You can use a driving licence, passport, or other Government-issued photo ID as proof of identification.
We proudly support international businesses.
Whether you’re expanding into the UK or setting up a new company from overseas, we’re here to help you get started smoothly. We offer virtual office and registered office addresses, with mail scanning and post forwarding services to suit international clients.
If your company, directors, or owners are outside the UK, you’ll need to provide translated and (in some cases) certified or notarised documents as part of our AML checks. This helps us confirm your identity and meet UK compliance rules.
Explains that any individual owning 25% or more of a business (directly or indirectly) is a UBO, including layered ownership, trusts, and nominee arrangements.
To stay compliant with UK Anti-Money Laundering (AML) regulations, we’re required to make sure client ID and proof of address documents stay current and valid.
This process is called ongoing monitoring, which helps protect both your business and ours from fraud or misuse.
Understand more about our ongoing monitoring here.
Don’t worry, this is completely normal!
Sometimes we need a little extra information to finish verifying your details.
It doesn’t mean there’s a problem, just that something in your documents needs a quick check or confirmation before we can activate your account.
