What to look for in a call answering company

A phone answering service can enhance the reputation of your business and support your growth. That’s why you should always take your time in choosing the right call handling service provider for your business.

There are a large number of these companies spread across the UK. You will need to make certain considerations in order to choose the right provider for you.

Here are some of the things you need to consider when looking for a call answering service provider.

1. Charges and pricing

One of the most important things to consider is charges and pricing. Leading providers in the UK offer simple, upfront pricing. Many will disguise or hide fees in the small print, and the first you’ll see it will be in your monthly invoice. Expect to pay for your general service , per call and sometimes call diversion fees. Addon services are often available, but make sure you ask about these before you make a purchase.

Always stay away from companies that do not discuss charges and pricing upfront. Also, there should be no setup fees or long contracts with cancellation fees associated with services.

2. 24/7 Call Handling

The next thing to consider is whether they provide 24/7 call handling services or not. It might be that a proportion of your client base is likely to call out of work hours. This will make round-the-clock call handling essential. The best providers will do this and have a report sent over to you with who has called and why, enabling you to carry on the conversations as soon as business hours start again.

3. Experience

You should also consider the experience of a call answering company before making a choice. Established call answering companies are more likely to have a more experienced staff that maintain professionalism and know-how to handle every call type imaginable.
It’s always recommended to check for reviews. The best companies will have a large number of positive reviews and will share them across their website.

4. Staff competency

Your brand reputation will rely on the quality of your call answering receptionists, so you must be sure to make the right choice.
Consider the qualities of the phone answering agents before you make your decision. Again, consult online reviews. Your receptionists should be able to offer exceptional customer service, quickly qualify callers and deal with difficult customers.

5. Service features

Finally, make sure to consider the service features of a call answering package. Some providers in the UK offer plans with script following, virtual offices, website design and hosting, and even online marketing services.

Take your time to consider business needs and requirements. This will help you understand what features to look for when choosing a call handling company.

By considering these factors, you will certainly be able to find the right call answering service for your needs. Always choose a reputed and established provider.

By following the above recommendations, we are confident you will find your way to us. We are the leading provider in the UK and offer complete support services for all aspiring businesses. To find out more, contact us today.

by | Jul 31, 2019